Turtle Mounds ("we," "us," or "our") operates turtlemounds.com (the "Site") and sells youth pitching mounds and related products. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have.
By using the Site or placing an order, you agree to this Privacy Policy.
1.Information We Collect
Information you give us
- Contact details — name, email, phone, shipping address
- Order details — items purchased, order history, delivery preferences
- Payment details — card information is processed directly by Stripe. We do not store full card numbers on our systems.
- Messages — any emails or contact-form submissions you send us
Information collected automatically
- Device and browser information (browser type, operating system, screen size)
- IP address and approximate location
- Usage information (pages viewed, links clicked, time on site)
- Cookies and similar technologies (see Section 6)
2.How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping notifications, and other transactional emails
- Respond to your questions and provide customer support
- Improve the Site and our products
- Prevent fraud and comply with legal obligations
- Send marketing communications, only if you've opted in — you can unsubscribe at any time
3.Who We Share Information With
We do not sell your personal information. We share it only with service providers that help us run the business, and only as needed:
- Stripe — processes payments on our behalf
- Resend — sends transactional emails (order confirmations, shipping notifications)
- Supabase — hosts our database
- Vercel — hosts the Site
- Shipping carriers — to deliver your order
- Legal and professional advisors — when necessary
We may also disclose information if required by law, court order, or to protect our rights, property, or safety — or the rights, property, or safety of others.
4.Data Retention
We keep your information for as long as necessary to provide our products and services, comply with legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements.
5.Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Restrict or object to certain processing
- Request a copy of your data in a portable format
To exercise any of these rights, email us at hello@turtlemounds.com. We'll respond within a reasonable timeframe.
6.Cookies and Tracking
We use cookies and similar technologies to operate the Site, remember your preferences, and understand how you use it. You can control cookies through your browser settings, but disabling them may affect how the Site works.
7.Children's Privacy
Turtle Mounds products are designed for children ages 5 to 12, but they are purchased by adults. The Site is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at hello@turtlemounds.com and we will delete it.
8.Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No system is perfectly secure, however, and we cannot guarantee absolute security.
9.Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Effective Date" at the top of the page. Significant changes will be communicated through the Site or via email.
10.Contact
Questions about this Privacy Policy? Get in touch: